I have done a bit of business with them over the last couple of years. Will do so again when in the market from their lines.
Gavin has been excellent at special requests.
My only caveats are that being across the pond he makes up discrepancies when I put in my next order rather than eating the overseas postage and that there are occasional slip ups with figures. When I order 4 ARC-3, I really prefer not to get 4 ARC-10 instead and have to wait until my next order for the correct figures..
Still I like the figures and when one gets 6 cataphract horses thrown in on an order because one picked up some misc cataphracts off ebay that came without them...