Post by jeffreythancock on Nov 2, 2019 1:16:36 GMT
I hate writing this, but I am at the end of my options. I placed an order with John Roberts of Naismith and Roundway on July 22, 2019. After paying and waiting 2 months with no product and no feedback, I contacted John via email and twice received promises to fulfill my order in 2 weeks. Another month later, no order and now John won't respond to email. Does anyone have a phone number?
I recommend avoiding any purchases from John unless it is at a show with the product in stock.
I don't want to pile on or anything, but I'm wondering what's going on. I've ordered from John in the past and haven't had a problem, and I appreciate that running the shop in his free time must be quite taxing, but I'm perplexed that you've been able to talk to John, Martin.
Back in early September I placed an order for a few codes to round off my Koreans. I didn't hear back from him for a while, but that's fine - I'd enjoy a bit more information but I'm in no hurry so I don't mind waiting a month or two if I know the figures will eventually come. A month or so later, I received a package, but unfortunately the figures were wrong - I had ordered packs from the Samurai & Far East range (with codes Sxx) and what came was the same code numbers, but NSxx - so from the Napoleonic Spanish range - a perfectly straightforward mistake. I contacted John to explain the situation, adding a photograph, and offered to send the wrong minis back as I had no use for them. After a reminder a few days later, John responded, saying that there was no problem and he'd get the packs ready to ship as soon as he received the Napoleonic packs - so perfect outcome. I sent them back the next day and let him know. This was back in mid-October, however, and I haven't heard anything else from him. I wrote again to ask if he had received the minis and everything was OK a fortnight ago, but so far I've got radio silence.
I don't know what to do, other than spamming his mail regularly - something that, obviously, I'd prefer not to do.
I have ordered from John several times and each time I have had to follow up to make sure he gets my communication. I haven't had a problem getting anything from him, but it is a bit disconcerting when you don't receive a reply when you email him. He is a nice enough fellow, but not sure if health/other work is what is to blame for slow communication.
"Pics or it didn't happen." "Just because YOU do not value my time, does not mean I do not value my time." "These rules were laid out by a drunk on Sunday."